Shipping policy

PARCEL SERVICE

Parcel service: Belgium: B Post / International : Fedex Express Courier
Delivery costs:

The shipping cost will be calculated and shown in your shopping basket when you go to check-out and complete your delivery address.

Switzerland:

All non-EU customers (based on shipment address) shop tax free : you will automatically see CHF prices excluding 21% Belgian VAT.  

US & Canada

All non-EU customers (based on shipment address) shop tax free : you will automatically see USD or CAD prices excluding 21% Belgian VAT.  

United Kingdom

All non-EU customers (based on shipment address) shop tax free : you will automatically see GBP prices excluding 21% Belgian VAT.  

 

Delivery time:

Belgium: 1-2 business days
International: 2-3 business days

Delivery destinations:

Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Norway, Poland, Spain, Sweden, Switzerland, the Netherlands, UK and USA.

Delivery to the UK Channel Islands, the Netherlands Wadden Islands, Corsica, Sardegna, Sicily and Balearic Islands is not available. Kindly note that delivery in rural area can result in longer delivery times.

Other shipping destinations than Europe and North America.  Follow the instructions on the check-out page.  You shop tax free, ie.  the listed online store price minus 21%.  Once we have received your order payment, we will contact you for shipping.

Delivery to home address: Yes.
Delivery to business address: Yes.
Delivery days: Monday - Friday
Number of free delivery attempts: 1
Time between delivery attempts: 24-48h
Parcel delivered to neighbours: Yes.
Alternative delivery location: Yes. The checkout offers the possibility to deliver the package in another location.
E-mail service for parcel delivery: Yes.
Notification card: Yes. When the package cannot be delivered a notification will be left at the recipient.
Changing delivery address: Yes. You can change the delivery address, as long as the package hasn't been sent. After that, the package will be delivered to the address specified during the checkout.
Track your order: Once your order has been shipped you will receive an e-mail with a tracking number and tracking link allowing you to follow your shipment.

 

PARCEL PICKUP AKASO STORES

Duration of storage: Max. 5 days.
Place of storage: Akaso Store Brussels: 1, Galérie du Roi - Brussels - Belgium - +32 2 513 20 07
Opening times: Please check opening hours here.

 

RETURNS

  See the Returns & Refund page for instructions.
  Our delivery partners are B-Post and Fedex. First delivery attempt will be made to the address mentioned as delivery address during the registration process.
  Important: First delivery attempt will be most successful if you choose a delivery address where a person is available to sign upon receipt.
  We regret that we cannot deliver to the UK Channel Islands, the Netherlands Wadden Islands, Corsica, Sardegna, Sicily and Balearic Islands and other International destinations not available.
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